Reminder About Passwords and E-mail Addresses

This time of year we get a lot of calls and emails from students and guarantors who don't have their online student center passwords or who wish to change or add an e-mail address associated with their accounts.  If you have an e-mail address on file with us, you can go to the password assistance page to retrieve your password.  Simply enter the e-mail address associated with your account, and your password will be sent to you right away.  Remember that your student code is exactly the same as your 7-digit student number.  If you do not have an e-mail address on file with us, for security reasons, we must send you a new password in the regular mail.  Once you have your password and have logged into the online student center successfully, you can use the appropriate link in the My American School box on the right side of the page to add or change your e-mail address or to change your password.  Please note that you do not have to change your e-mail address and your password.  You can do one, leave the other boxes blank or unchanged, and then save your updates.  Also, please use a different e-mail address for your student account and your guarantor account.  We are working on a system update that will allow the same e-mail address to be used multiple times in the online student center, but until that update is finished, it is best to use different e-mail addresses for each code and password combination you have.  If you have questions or need to request a new password, you can write to the Public Relations Department.  Remember to include your full name, student number, and specific details about your password situation.  We will reply within one business day.  Thank you for your cooperation.

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